Terms and Conditions
GENERAL TERMS AND CONDITIONS
ARTICLE 1: GENERAL
These terms and conditions apply to the formation, content, and performance of all agreements between XXL Gym and the member and form an integral part thereof.
Any deviations from these terms are only valid if confirmed in writing by XXL Gym.
XXL Gym reserves the right to amend these terms and conditions and the house rules. Amended terms apply from the moment they are communicated to the members, with a reasonable notice period.
ARTICLE 2: MEMBERSHIP
Membership is applied for by completing and truthfully signing the registration form.
XXL Gym reserves the right to reject applications without providing reasons.
Membership is strictly personal and non-transferable.
Members are required to notify XXL Gym in writing of any changes to personal details within 10 days using the change form.
By registering, the member declares to know and accept the house rules and these general terms and conditions.
The member also declares that he/she is physically able to engage in exercise and, in case of doubt, should consult a physician before starting training.
ARTICLE 3: FEES, PAYMENT, AND PRICE ADJUSTMENTS
The applicable fees are stated in the signed contract and may be adjusted annually.
Any price adjustments will be communicated at least 30 days in advance.
Promotions and discounts only apply within the specified period and cannot be applied retroactively.
Payments must be made in advance by direct debit or prepayment.
Direct debit payments will be collected two weeks before the next payment term.
In case of a returned (storno) payment, an administration fee of €10 will be charged.
If payment arrears exceed 30 days, XXL Gym reserves the right to block the membership until the arrears have been fully settled.
No refunds will be given for missed training sessions, regardless of the reason.
ARTICLE 4: DURATION AND TERMINATION OF MEMBERSHIP
Membership is entered into for the agreed duration and will, unless terminated in time, be tacitly renewed for an indefinite period.
Termination must be submitted via the Virtuagym application. Terminations by telephone or e-mail will not be accepted.
A notice period of one full membership cycle applies.
If a member terminates too late, the payment obligation remains in force until the contract is officially ended.
Premature termination is only possible in the following cases:
Physical incapacity, supported by a medical certificate.
Relocation more than 30 kilometers away from the facility, supported by proof.
Work or study abroad, supported by an employer’s statement.
No exceptions will be made for financial circumstances.
In the event of early termination due to the above reasons, an administrative fee of €50 will be charged.
ARTICLE 5: FACILITIES AND HOUSE RULES
The member is entitled to access all facilities under the agreed conditions.
XXL Gym reserves the right to temporarily or permanently close facilities for maintenance, renovation, public holidays, events, or other necessary reasons.
The use of a towel is mandatory during training.
Members are required to re-rack weights and clean equipment after use.
Smoking, alcohol, and drug use are strictly prohibited in and around the facilities.
Proper sportswear and clean indoor sports shoes are mandatory.
Inappropriate behavior, including aggression, intimidation, discrimination, or sexual harassment, will lead to immediate termination of membership without refund.
In case of repeated violations of the house rules, XXL Gym reserves the right to unilaterally terminate the membership.
ARTICLE 6: SUSPENSION AND BLOCKING
XXL Gym reserves the right to temporarily block membership in the event of payment arrears or violation of the house rules.
At the member’s request, a membership may be temporarily frozen in the case of long-term illness or injury, provided sufficient medical proof is provided. XXL Gym may charge an administrative fee for this service.
ARTICLE 7: LIABILITY
XXL Gym is not liable for loss, theft, or damage to personal belongings.
Participation in training sessions and the use of facilities are at the member’s own risk.
Members are at all times personally responsible for their physical condition.
XXL Gym advises members to take out personal accident insurance.
ARTICLE 8: PRIVACY & MARKETING
XXL Gym processes personal data in accordance with applicable privacy laws.
Camera surveillance is applied to ensure safety.
Members may separately consent to marketing communications such as newsletters and promotions.
Photos and videos taken during events or training sessions may be used by XXL Gym for promotional purposes unless a member objects in writing beforehand.
ARTICLE 9: SPECIFIC TERMS FOR PRE-REGISTRATION AND DISCOUNTS
When pre-registering for a new XXL Gym location, members can benefit from an exclusive founder’s discount. This discount only applies to members who specifically register for that new location, even though the membership also grants access to other locations.
The founder’s discount is only valid for registrations before the official opening date of the new location.
The membership becomes final from one week before the opening date and is fixed as a one-year membership. There is no option to cancel or deviate from this without paying the full membership fee for the first year.
By registering, the member agrees to the location-bound nature of the discount. This means that the discount cannot be transferred to other locations or memberships.
ARTICLE 10: CONTROL AND SANCTIONS IN CASE OF ABUSE
The founder’s discount is intended to stimulate the use of the new location. Members who register with the founder’s discount must primarily use their membership at the location for which the discount was granted.
Definition of primary use: The member must make at least 75% of their registered visits at the new location during the first three months after opening.
XXL Gym reserves the right to monitor the use of membership based on access logs. In case of abuse, the member will be notified in writing.
Members who allow non-members to enter without proper registration or payment will be fined €156. The same fine applies to non-members using the facilities without registration.
Members with a comfort membership (allowing up to two training sessions per week) who enter more often than allowed (for example, by entering with other members) will also be fined €156 per violation. In case of repeated abuse, XXL Gym reserves the right to unilaterally terminate the membership without refund.
ARTICLE 11: FORCE MAJEURE
In the event of force majeure, including pandemics, fire, power outages, renovations, or other circumstances beyond XXL Gym’s control, XXL Gym may suspend services without this leading to a refund or compensation. If possible, XXL Gym will offer an alternative, such as online or outdoor training.
ARTICLE 12: APPLICABLE LAW AND DISPUTES
All agreements with XXL Gym are exclusively governed by Dutch law.
Disputes will first be handled internally. If no resolution can be reached, disputes will be submitted to the competent court in the district where the XXL Gym facility is located.